Case

Smarter climate control with Toon for Eneco

In July 2013, Quby started development of a new functionality for Toon, the smart meter introduced by energy supplier Eneco. The smart meter enabled users to compare their energy consumption with similar households and friends. We conducted usability research and advised the developers how to ensure the new functionality would would meet users’ needs.

One step ahead

Expert review eliminates bottlenecks

Expert review by one of our ux specialists

Before introducing the concept to actual users, two of our usability experts examined the functionality from a user’s perspective. It enabled them to identify possible bottlenecks and brainstorm with Quby how to improve the device. We guided the design process in the right direction and solved a number of issues before the actual user test.

Users can be brutally honest

Although users are first and foremost interested in their own energy usage and possible savings, their interest was also piqued by the ability to compare with their peers. The first test, however, revealed that the concept had not been developed into enough detail. Notable was the test arrangement: the tablet was fixed to the wall in order to mimic the Toon device as closely as possible.

Bits & bobs

Methods used: Expert review, Concept test, Usability test

Client served since 2013

Device: tablet

“Brainstorming with the client and making the right decisions quickly and effectively - that’s just how we like it.”

Lotte Horn

The power of progressive testing

Verify your design adjustments immediately

Verifying designs with users

We discussed the results of the first test during a workshop and tried to find solutions for the identified issues together. A number of concrete points of improvement surfaced, such as the complete overhaul of a number of key screens. The subsequent prototype was immediately presented to a panel of no less than 50 users. Their feedback indicated whether the applied changes yielded the desired result.

Modify, test, analyze, optimize

The second test made obvious that the flow and comprehension of a number of screens had greatly improved. In addition, we gather more insights to further optimize the concept. Together with Quby we determined which design modifications were absolutely necessary before development of the functionality commenced.