As an organisation, you want your researchers and designers to collaborate efficiently. You want them to be able to focus as much as possible on what they do best: gathering insights and translating them into valuable solutions. This doesn’t happen by itself: your process, working methods and tools need to be just right – we call this Research & Design Ops.

We’re going to get started on an improvement programme. For example, we’ll be looking at your working methods. What can we standardise? How can we ensure that quality remains consistent?

Let's have a chat

Anne van der Veen — Lead CX Strategie & Organisatie

Send message via LinkedIn anne.vanderveen@valsplat.nl

How we approach Research & Design Ops

We take a step-by-step approach. First, we analyse the biggest pain points in your process. From there, we draw up a plan. We implement it and then ensure that it remains effective.

Evaluate

We immerse ourselves in your teams and learn how they currently work. We see what is going well and where there is still room for improvement. Together, we determine where we want to go: a point on the horizon.
Improve

We are getting started with an improvement process. For example, we are looking at your working methods. What can we standardize? How can we ensure consistent quality? Are there smarter tools for UX Research or prototyping? We are also looking at collaboration between teams. Can we structure meetings more efficiently? How can we ensure designers are better informed about what research does? Finally, we look at increasing impact. For instance, how can we make insights accessible and searchable for the entire organization?
Maintain

We ensure that everyone is on board. We continue to evaluate, involve people, and check whether what we have devised works well in practice. For example, we conduct 'roadshows', talk to the leadership team about the value of research, and share success stories.

Proud of our clients

What you can expect from us

If you want to optimise your research and design process, we can certainly help you get started. Here’s what you can expect from us:

Experienced researchers, designers and strategists who’ll guide your team. We’ve been carrying out research and design work ever since we started Valsplat in 2000. It’s in our DNA. It’s the foundation of everything we do.
A strategic perspective. We take a close look at your organisation’s maturity. Based on that, we determine what’s needed in terms of processes.
We’ve worked with just about every major player in the Dutch market that takes digital seriously. You’ll reap the benefits of that accumulated knowledge.