We sincerely hope that you are very happy with us. But do you feel we have fallen short? Let us know about your complaint, concern or report, and we will address it.
Submit a complaint
Share your complaint with us via klachten@valsplat.nl.
To help us handle your report as effectively as possible, please include the following information where possible:
- a description of the situation;
- when it took place;
- who was involved (if known);
- any relevant documents or screenshots;
- what you believe would be an appropriate solution.
What can you submit a complaint about?
You can submit a complaint or report about topics such as:
- the quality of our products or services;
- communication, agreements or collaboration;
- social or employment-related situations;
- the environment, sustainability or our impact;
- human rights or conditions within our supply chain;
- conduct that does not align with our core values, code of conduct or B Corp principles;
- communications about our performance, policies or social impact.
Submitting a report anonymously
Would you prefer to remain anonymous? You can use an email address that cannot be traced back to your identity, or send a letter without including your name or contact details to the following address:
Valsplat
Attn: Complaints Procedure
Rijksstraatweg 7
3631 AA Nieuwersluis
The Netherlands
Please be aware that, in this case, we may not be able to contact you with additional questions or keep you informed about the progress and outcome of your report. This may make it more difficult for us to investigate or resolve your report thoroughly.
Questions? Answers.
Who can submit a complaint?
At Valsplat, we believe it is important that everyone feels heard. That is why this complaints procedure is available to anyone who works with us or comes into contact with us in another way; from clients and suppliers to employees, partners and other stakeholders.
We take every report seriously and handle it carefully and confidentially.
How do you handle my personal data?
When you submit a report, we may process personal data. Read more about this in our privacy statement.
What happens after I submit a complaint?
- We register your complaint. We do this after receiving your email.
- You receive an acknowledgement if you have provided your contact details.
- We assess the complaint and assign it to the appropriate colleague. This ensures that your report reaches the right person.
- Where possible, we keep you informed about our progress and findings.
- We evaluate the complaint and consider what improvements we can make to prevent it from happening again.
We see every report as an opportunity to learn. This helps us continuously improve our collaboration, services and impact.