For good UX research, you need the right experts – experienced researchers who know exactly how to validate your questions and assumptions.

But everything else involved is just as important: a lab that runs smoothly; a panel of participants comprising the right people for your research; and tools that help you effectively process, manage and share all the insights you gather.

With our 25 years’ experience in the field of UX research, we know exactly what it takes to get the most out of your research.

To carry out good UX research, you need the right experts, but the supporting facilities are just as important.

Let's have a chat

Anne van der Veen — Lead CX Strategie & Organisatie

Send message via LinkedIn anne.vanderveen@valsplat.nl

We can help you with facilities, recruitment and tooling

Over the 25 years we have been conducting research, we have continually refined our processes. We know exactly which tools and facilities are needed to work effectively. We are happy to share that knowledge with you. We focus on three areas:

Research facilities

You can engage with your target audience in various ways: remotely, in the UX lab, or in a pop-up lab. We help you organize all these forms of research. We can arrange the tooling for remote research. We can build an in-house UX lab at your office. But you are also welcome in the UX labs of our sister company, Happy Labs. Or we can come by with a pop-up lab and invite clients to your office. In short: there are many possibilities. What the best step is? We will determine that together.
Recruitment and selection

Participants can make or break your research. Finding the right participants can take quite a bit of time, or act as a barrier to starting research. We make recruitment easy for you. You can use our participant panel . But we can also set up a custom panel for you.
Research tooling

To work in a user-centered way, it is important that customer insights are properly secured. They must be easy to find and accessible to everyone in your organization – you need tools for this. We help you choose the right tools (such as Condens, Notion, Confluence, TheyDo, etc.) and show you the best way to set them up.

Proud of our clients

What you can expect from us

If you want to give your customers or users a more prominent role within your organisation, we can certainly help you get started. Here’s what you can expect from us:

Experienced researchers and strategists who’ll guide your team. We’ve been conducting research ever since we started Valsplat in 2000. It’s in our DNA. It’s the foundation of everything we do.
A strategic perspective. We take a close look at your organisation’s UX maturity. Based on that, we determine what’s needed in terms of facilities, recruitment and tools.
We’ve worked with just about every major player in the Dutch market that takes digital seriously. You’ll reap the benefits of that accumulated knowledge.