It goes without saying that proper preparation and structure are pivotal for the success of any research. To ensure consistency and quality we use templates. And here’s the good thing: you can download two of them for free below.
We’ve been doing user research for more than 20 years now. Our test script has been the foundation of every interview we do. It contains the goals, research questions, scenarios, and tasks for participants.
While doing research, you don’t want to mess around with note blocks or complicated spreadsheets and miss the most important pieces of information. Throughout the years, we refined the way we capture insights. One of the tools we use is an observation log. A must-have for anybody doing user research.