We do research and design
Design is more than making pretty things. Products and services that people love aren’t created overnight. They are carefully designed and inspired by deep insight.
Research
We do research to understand what people need. What their goals are. What frustrates them. And what they dream of.
- Fundamental research
- Explorative research
- Evaluative research
Design
We use design to create things people love. Worthwhile digital experiences are always based on deep insight.
- Service design
- Conceptualization
- UX / UI design & microcopy
- Design system
- UX strategy
Academy
We believe the world needs researchers and designers that put people at the heart of everything they do. That’s why we coach and give masterclasses.
- Workshop: DIY usability testing
- Workshop: Design thinking
- Workshop: Voice design
- Lectures
- On-the-job coaching
CX Culture
We help organizations grow more human centered by setting up a custom made research and design practice.
- UX maturity scale
- Convince leadership to invest in CX
- Align the organisation around one vision for customer centricity
- Build and implement an effective CX improvement plan
Design by insight: how research and design blend
Design by insight is a way of thinking in which research and design meet continuously. It makes sure your product won’t just be awesome — it will be loved by your customers at the same time.
Design by insight consists of two elements: discovery and delivery.
Discovery is all about designing the right thing. It starts with uncovering the real problem. We dive into the minds of your customers to see what moves them. By using methods like focus groups, customer journey mapping, and design sprints, we help you understand your customers. We create concepts that are inspired by your customers and make them smile.
Delivery is all about designing the thing right. A great concept is nothing without the right execution. Our designers help you bring your wildest ideas to life. Always inspired by insights from research and experiments. Methods like UX testing, A/B testing, and interaction design allow us to improve products before and after they are launched. That’s how we create products your customers love.