Boost the success of your website or app with UX Research.
Talk to real customers, observe them, test ideas. That’s how you find out what they want and where they get stuck. We’ll show you what you can improve. No guesswork – just insights that help you make decisions that really make a difference.
- Build what makes your customers happy
And, in turn, will make you happy too. You can count on it. - Research pays for itself
Test your idea before you’ve spent any money on design and development. - At every stage of the design process
Whether you’ve just got a rough sketch on paper or are already live.
Let's chat about your UX research challenge
Send message via LinkedInResearch is important.
¹ Esteban Kolsky /ThinkJar, ² Harris Interactive /RightNow & Oracle, ³ McKinsey.
Proud of our clients
Test and optimise your website or app
Is your idea already quite well defined? Or are you still in the sketching phase? We have a suitable way to engage your customers at every stage of the design process.
-
UX Test
If you already have a prototype or want to improve an existing product. We interview 5-6 users via video or our (online) interview lab; we test understanding, perception, and the experience.
-
Neuro UX Test
Insight into the subconscious customer experience. 8 users get to work on your site wearing an EEG headset; we measure frustration, attention, and enjoyment. More about Neuro UX research .
-
Unmoderated UX Test
If you want people to be able to participate from their own home environment. Users get to work with your site or app from their home, without supervision. We observe and gauge understanding and perception.
-
Design survey
Quick answers from a large group of people for design questions. We present your designs to a large group of users and ask them questions. You will have an answer within 24 hours and can move forward.
-
Card sorting & tree testing
Smooth navigation is essential for the success of your site or app. We ask users how they would organize your content. And we can assess your current navigation structure for findability.
-
Expert Review
Ideal if you want to improve quickly without involving users. Our experienced UX researchers walk through your product, assess what works well, and provide advice on where improvements can be made.
Request a free quick scan
Book your free appointment and quickly gain insight into the biggest opportunities for improving the user experience.
Here's how we did it
-
From insight to impact, together with War Child
War Child
-
The perfect Eletre app – that’s only possible by putting drivers at the centre
Lotus
Research goes beyond UX research. Do you want to learn more about the context and needs of your target audience? Then you should carry out exploratory research. Do you want to test a new product? Then you should carry out a concept test.
Which UX research method is best suited to my website or app?
That depends on what you want to find out. Do you want to see where users get stuck? In that case, a UX test is often the best option. Do you want to quickly identify areas for improvement in an existing design or product, and are you on a tight budget? Then an expert review is a better fit. And do you want to gather choices, preferences or feedback from a larger group? Then a Design Survey is useful. We always choose the method that best suits your question, the development stage and your objective.
Why invest in UX research before you start designing or developing?
Because you make better decisions based on insight rather than assumptions. UX Research reveals early on what users need, where they get stuck, and what does and doesn’t work. This helps you avoid making the wrong choices and saves you time and money during the development phase.
How does UX research help to improve conversion rates and user-friendliness?
UX Research reveals where users drop out, have doubts or get stuck. With these insights, you can improve flows, content and interaction in the right places. This results in a more user-friendly product and increases the likelihood of higher conversion rates.
Can you bring my (potential) target audience to the table?
If your target audience is ‘people who always wear red socks on Tuesday afternoons and earn more than a million a year’, it’s going to be tricky. But in many other cases, our sister company Happy Labs knows exactly how to bring the right people to the table.
Do you also want to know your customers?
Nils van den Broek — Founder
