Training courses

We’ll give you the knowledge and tools you need to work in a more customer-focused way. You can choose from a range of training courses – from research to design, and from highly practical to more strategic.

Getting started with user-centred design

Discover what user-centred design is, and how UX research can help
Choosing the research approach

Choose the right method for each UX research question
Conducting research

Learn how to carry out UX research: from interviews to data analysis
Developing and sharing insights

Learn how to turn observations into valuable insights
Facilitating Design Sprints

Find out what hundreds of Design Sprints have taught us
Introducing a Design System

Design Systems: from creation to use and adoption
Accessibility

Learn all about digital accessibility and an inclusive design process
Experiment Design

Learn how to turn ideas into concrete plans quickly and test them with users
Customer Journey Mapping

Learn how to use Customer Journeys to set the direction for your organisation
Stereotyping

Gain insight into customer needs through meaningful stereotypes

Coaching

In our training courses, you’ll learn a great deal in a short space of time. You’ll gain an understanding of UX research methods and develop your skills. However, not everything you need can be covered in a training course. In particular, the strategic application of UX research requires more time and attention. That’s where our coaching comes in.

During coaching sessions, we go into a little more depth. We’ll check in with you regularly to help make your organisation more customer-focused and to improve your skills. Where the focus lies? That depends on your questions and needs. Our coaches have worked for just about every major player in the Dutch market that takes digital seriously. You’ll benefit from that accumulated knowledge.